You can submit a request or a complaint about our service purchased on our website in free-format application form to the company JSC „Transmedos valda” general manager, on Monday until Friday from 8:00 a.m. until 5:00 p.m. (J. Jasinskio str. 14, LT-01112 Vilnius, Lithuania, e-mail: firstname.lastname@example.org, phone: +370 5 2514477, fax: +370 5 2514476). Or you can submit a request or a complaint about our service purchased on our website to the State Consumer Rights Protection Service (SCRPS) Address: Vilnius St. 25, LT-01402 Vilnius, e-mail: email@example.com Phone: +370 (5) 262 67 51, fax: +370 (5) 279 1466, website: www.vvtat.lt to the State Consumer Rights Protection Service (SCRPS) 4 regional offices in districts as well or to fill in an application form on the EGS platform http://ec.europa.eu/odr/“. The SCRPS is a single liaison office and main competent service for the implementation of Regulation (EC) No 2017/2394 on consumer protection cooperation. It is also a contact point according to the Regulation (EU) No 524/2013 on online dispute resolution for consumer disputes.